I do web design. All facets of web design. From the graphic design of a site, to the writing of code (in several different programming languages), to the configuring of servers and software, to the maintenance of said websites.
Today as I was going about my business, and after some positive interaction with my main hosting company, I decided to give them a bit of free advertising on my facebook business page. After all, from recent experiences with other hosting companies, this one deserved some free publicity. They’re top notch!
Well, as luck would have it…
Not a few hours after proclaiming their greatness, there was a glitch when fetching email. I submitted a support ticket, thinking nothing of it. But it got worse. And no reply from support. So, I checked again, and finally… my site was down. ALL of my sites were down. All of my clients’ sites were down.
After a few quick back-and-forths with tech support, it became apparent that this was sadly a much bigger issue than I first imagined.
When there were some issues noticed by the tech support guy, who could not access the server, he initiated a system reboot. Unbeknownst to him, the (remote) servers were being rebooted already … somehow this all created the perfect storm and the entire system crashed and all data was lost … for everyone. Not just me, not just my clients, but everyone this company hosts.
Well, that’s just never a good thing. But I found it quite ironic that on the day I chose to praise this company, their entire service goes kerplunk. 🙂 Ain’t that the way it goes?
However, true to my praise, they are now back up and running (this blog is evidence of that statement) and I and my clients are all much happier. (As is tech support, I’m certain.) All data was recovered, and all within about 5 or 6 hours of a total system crash.
Not bad. Not bad at all!
So, I’ll say it again. If you have a website, or hosting for a website (or just email) I would like to recommend a great web hosting company. eVerity Web Hosting & Domains has been trusted by Basic Web Design & Graphics for over 6 years now, and even with a minor (or major?) catastrophe … they came through with flying colors. You can click their link and manage your own hosting, or contact me, and I’ll do it for you.
*Sigh* … Next time, I may think twice before endorsing some service I really enjoy. It apparently can lead to complete chaos!